To ensure the sustainability of our company and its development in full autonomy and in strict compliance with regulatory requirements, the management of SII Group Chile commits to satisfying our:
- Clients, to understand and respond to their current and future needs, optimally measuring costs, quality, and deadlines,
- Leaders, ensuring that our company is managed and meets their expectations of profitability and stability,
- Employees, enabling them to use their talents to serve our clients in a supportive environment, valuing their activities and developing their skills. This satisfaction will also attract new talent (Candidates) to the company,
- Suppliers and Partners, providing them with our commitment, loyalty, and responsibility, which generates their maximum added value, strengthening our organization.
The procedures described in the Quality Management System apply to the entire company and all its activities, regardless of how they are carried out.
The management of SII Group Chile commits to:
- Taking responsibility for the effectiveness of the quality management system,
- Updating this policy and objectives according to the company’s evolution,
- Ensuring expected results and controlling the implementation of the quality management system,
- Supporting process improvement and the associated risk approach.
The development of the Quality Management System, verifying its application, evaluating its effectiveness, and continuously adapting it to make it more efficient, will be assumed by the Quality Manager and discussed during the Quality Management System review. The Quality ISO Officer must have organizational freedom and unrestricted access to top management to resolve quality management issues. The ISO Officer’s responsibility includes liaising with external parties regarding matters related to the Quality Management System.
In a market that constantly demands more added value at a lower cost, quality is an additional asset. Quality should not only be a concept but a state of mind. This pursuit of excellence is everyone’s responsibility. I ask all our staff to continue on this path to sustain the development of our company. Through this fundamental approach, we will be able to face tomorrow’s challenges together.
Quality Objectives
- Satisfy the needs and expectations of clients
- Improve employee performance and engagement
General Manager of SII Group Chile – León Sacks