Permanent contract
Posted on 30/05/2021

Citrix Administrator

Network / System
According to experience
SII India Branch

The Citrix Administrator role is a technical one providing second level of support for the Virtual and Remote systems globally. An opportunity to be part of a very experienced team and to work in a global workspace with various experienced IT teams on a day-to-day basis to keep production environment stable and ensure operational readiness for newly migrated applications. 

Key Responsibilities

  • The successful candidate will diagnose and resolve real-time incidents including performance issues of the XenApp published applications being migrated to the new generation platform. They will also execute planned support activities and maintenance including application/infrastructure changes. The candidate will be also collaborating with resources in other regions, collectively providing transparent day to day production support for the virtual desktop estate located all world.
  • The main objectives of the role are to provide fast and efficient resolution for alerted events/errors and timely execution of user requested changes/requests during the application migration process.
  • The administrator will be encouraged to provide first class  “value add” services including execution of project work,  deep dive investigations and consultancy to a diverse client base incorporating Front and Back office business units.

Overview of the department / team (team size, backgrounds, personalities …):

Central Service Delivery team is the 3rd level (escalations) Team providing daily support of the Virtual and Remote systems and maintaining the backend infrastructure on a global basis.

Support area, Citrix components:

  • Netscaler
  • Citrix Broker
  • Citrix StoreFront
  • XenApp 6.0 / 6.5

Essentials Skills and Qualifications:

  • Attention to detail and proactive management
  • Excellent knowledge and minimum 3 years of experience with Citrix Virtual Apps (formerly XenApp), Virtual Desktop (XenDesktop) knowledge preferred. Understanding of network topologies, TCP/IP and general networking
  • Team player with good communication skills and experience dealing with end users in a support and migration context
  • Excellent knowledge of the following Microsoft products: Powershell, MS Windows 10, MS Office , MS Windows Server 2012/2016
  • Fluent written / spoken English

Desired Skills and Qualifications:

  • Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL). Certification would be an advantage
  • A positive attitude and a willingness to learn new products
  • Experience in the following products is a bonus but not required: Blade Logic, ServiceNow, SharePoint, AppSense management
  • Experience with Netscaler, VMWare ESX
  • Fluent written / spoken English is a must. German is a bonus

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Required skills
Desired qualities
Creative force
Strong work ethic
Team player
Health insurance
Luncheon vouchers
Referal bonus
Work from home
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